Recently, a mom who was pumping breastmilk inside an American Airlines flight bathroom was kicked out of a bathroom by a flight attendant. The flight attendant began banging on the door asking her to get out of the bathroom in a very rude tone, and the whole thing was caught on tape.
Hannaman was shocked after the flight attendants’ rude behavior. Mariana recorded portions of the incident with her iPad. She said she wanted to record the flight attendant’s name and employee information so she could report her. The flight attendant can be heard in the video telling Mariana to go back to her seat and saying that the new mom should have told flight attendants she was going to the bathroom to express milk.
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Mariana reported the incident to American Airlines. “I don’t want her to get fired,” the mother said. “I want her to get retrained.”
The airline sent Mariana an apology.
“It is disappointing that our flight attendants may have displayed discourteous responses to your breast pumping for your infant at home; every effort should have been made to accommodate you,” it read in part. “Please be assured that your criticism has been used constructively to improve our service.”
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Here, check out the video for yourself to see the heated exchange:
The tone of the flight attendant certainly sounded more harsh than it needed to be, it seemed like the mother was scolded and asked to move when shewas in the vulnerable position of pumping breast milk.
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We understand that nobody likes it when a passenger is in the bathroom for a more-than-average amount of time, because sadly, who knows what they’re doing? However, in this case, it seemed like the flight attendant should have been much nicer than the way she acted.
